Work-Life Solutions Terms and Conditions for
Open Training Courses
Booking procedure
You can book online using the links at our stress events web page
or via the links in our marketing emails which are sent out periodically.
You can also contact us using the contact details given at the bottom of this page and request that details of our courses and booking information are emailed to you.
Alternatively you can complete the contact form on our website requesting information on how to book on to one of our courses.
Booking Confirmation
Once we have processed your booking, we will send you a confirmation email with an invoice attached. If you have made an online payment with your booking we will indicate this on the invoice and this will act as a VAT receipt.
Payment
Payment must be received within 14 days of the invoice date or in advance of the training course whichever is sooner.
If you are unable to pay within 14 days contact us as soon as possible using the contact details given at the bottom of the page.
All payments must be made in pounds sterling.
Payment can be made by:
Work-Life Solutions
8 Glebe Crescent
ALVA
Clackmannanshire
FK12 5HS
Please enclose a copy of your invoice with your cheque payment.
Fees
All Work-Life Solutions courses are subject to VAT at 20%.
Course fees include all relevant course materials and refreshments. Lunch will be provided where stated. Course fees do not include the cost of overnight accommodation or travel to and from the training venue.
Special Requirements
Work-Life Solutions will make every effort to accommodate special requirements as notified on the online booking form. If you would like to contact us regarding your requirements, please email or telephone us using the contact details given at the bottom of this page.
Joining Instructions
Joining instructions including an outline of the day, venue details and map will be issued prior to the course. If you have not received your joining instructions three days prior to the training course, please contact us using the contact details given at the bottom of this page.
Work-Life Solutions will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.
Course Transfers
There is no charge for transferring your booking to the same course on an alternative date provided you notify Work-Life Solutions in writing or via email 14 or more days before the start of the original course date. Course transfers will only occur if there is a place available for you.
Only one free transfer can be made. Each further transfer request will incur an administration charge of £ 100.00 (excluding VAT).
Requests to transfer received within 14 days of the start date of the course will be subject to a transfer fee of 20% of the course fees (excluding VAT).
Cancelling Your Place on a Course
All cancellations should be notified to Work-Life Solutions in writing or via email.
Substituting an Attendee
If you would like to substitute someone to take your place on a course, notify us in writing or via email up to 3 working days before the course date and we will make the necessary arrangements. There is no charge for substituting an attendee.
Non-Attendance
If you fail to attend the course on which you are booked and have not given prior notice to Work-Life Solutions then the course fees will be non-refundable. If any fees are outstanding these remain payable in full.
Cancellation by Work-Life Solutions
Work-Life Solutions reserves the right to cancel a course at any time and offer an alternative date, a credit or a refund without any liability for consequential or indirect loss.
Programmes are correct at the time of advertisement. However, alterations may occasionally be necessary due to circumstances beyond our control. Work-Life Solutions reserves the right to alter published programmes, trainers, fees or venues without prior notice.
Force Majeure
Work-Life Solutions (or its representatives) will not be liable for any failure or delay or for the consequences of any failure or delay in providing training, if it is due to any force majeure event including acts of God, war, industrial disputes, protests, civil disturbance, accidents, epidemics, fire, flood, storm, tempest, explosion, acts of terrorism, national emergencies or any other cause beyond its reasonable
control.
Liability
Work-Life Solutions does not accept responsibility for anyone acting as a result of information, advice or views expressed on its training courses, including course materials. Any opinions expressed are those of individual trainers and not necessarily those of Work-Life Solutions.
Intellectual Property
All intellectual property rights in materials supplied on courses is subject to copyright and owned by Work-Life Solutions or its representatives. Duplication of ‘Train the Trainer’ materials is permitted as long as the originator of the work is acknowledged.
Health and Safety
Work-Life Solutions (or its representatives) and attendees shall comply with all applicable health and safety legislation and codes of practice during training.
Behaviour
Work-Life Solutions expects delegates to behave in a polite and appropriate manner whilst attending courses. Work-Life Solutions (or its representatives) reserves the right to exclude attendees in the event of disruptive, abusive or threatening behaviour by an individual or group. In such an event, no refund will be payable.
Recording of Courses
Courses are not to be recorded in any way without the prior written consent of Work-Life Solutions.
You can book online using the links at our stress events web page
or via the links in our marketing emails which are sent out periodically.
You can also contact us using the contact details given at the bottom of this page and request that details of our courses and booking information are emailed to you.
Alternatively you can complete the contact form on our website requesting information on how to book on to one of our courses.
Booking Confirmation
Once we have processed your booking, we will send you a confirmation email with an invoice attached. If you have made an online payment with your booking we will indicate this on the invoice and this will act as a VAT receipt.
Payment
Payment must be received within 14 days of the invoice date or in advance of the training course whichever is sooner.
If you are unable to pay within 14 days contact us as soon as possible using the contact details given at the bottom of the page.
All payments must be made in pounds sterling.
Payment can be made by:
- PayPal: at our online training events pages when you book onto one of our training courses. With this method you can pay either using your PayPal account (if you have one) or by credit/debit card - you don't need to have a PayPal account to pay online for a course.
- BACS: to Work-Life Solutions. Our bank account details can be found on your invoice. Please quote your invoice number as a reference.
- International Payments: Our international bank account details can be found on your invoice. Please quote your invoice number as a reference.
- Cheques: should be made payable to Work-Life Solutions, and posted to:
Work-Life Solutions
8 Glebe Crescent
ALVA
Clackmannanshire
FK12 5HS
Please enclose a copy of your invoice with your cheque payment.
Fees
All Work-Life Solutions courses are subject to VAT at 20%.
Course fees include all relevant course materials and refreshments. Lunch will be provided where stated. Course fees do not include the cost of overnight accommodation or travel to and from the training venue.
Special Requirements
Work-Life Solutions will make every effort to accommodate special requirements as notified on the online booking form. If you would like to contact us regarding your requirements, please email or telephone us using the contact details given at the bottom of this page.
Joining Instructions
Joining instructions including an outline of the day, venue details and map will be issued prior to the course. If you have not received your joining instructions three days prior to the training course, please contact us using the contact details given at the bottom of this page.
Work-Life Solutions will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.
Course Transfers
There is no charge for transferring your booking to the same course on an alternative date provided you notify Work-Life Solutions in writing or via email 14 or more days before the start of the original course date. Course transfers will only occur if there is a place available for you.
Only one free transfer can be made. Each further transfer request will incur an administration charge of £ 100.00 (excluding VAT).
Requests to transfer received within 14 days of the start date of the course will be subject to a transfer fee of 20% of the course fees (excluding VAT).
Cancelling Your Place on a Course
All cancellations should be notified to Work-Life Solutions in writing or via email.
- There is no charge for cancellations received 45 or more days before the start of the course.
- Cancellations received 15 – 45 days before the start of the course are subject to a cancellation fee of 20% (excluding VAT).
- Cancellations received 0 – 14 days before the start of the course are subject to a cancellation fee of 50% (excluding VAT).
- If an attendee has previously transferred from an alternative course date and then subsequently cancels from the new course date, they will incur a cancellation fee of 50% (excluding VAT).
Substituting an Attendee
If you would like to substitute someone to take your place on a course, notify us in writing or via email up to 3 working days before the course date and we will make the necessary arrangements. There is no charge for substituting an attendee.
Non-Attendance
If you fail to attend the course on which you are booked and have not given prior notice to Work-Life Solutions then the course fees will be non-refundable. If any fees are outstanding these remain payable in full.
Cancellation by Work-Life Solutions
Work-Life Solutions reserves the right to cancel a course at any time and offer an alternative date, a credit or a refund without any liability for consequential or indirect loss.
Programmes are correct at the time of advertisement. However, alterations may occasionally be necessary due to circumstances beyond our control. Work-Life Solutions reserves the right to alter published programmes, trainers, fees or venues without prior notice.
Force Majeure
Work-Life Solutions (or its representatives) will not be liable for any failure or delay or for the consequences of any failure or delay in providing training, if it is due to any force majeure event including acts of God, war, industrial disputes, protests, civil disturbance, accidents, epidemics, fire, flood, storm, tempest, explosion, acts of terrorism, national emergencies or any other cause beyond its reasonable
control.
Liability
Work-Life Solutions does not accept responsibility for anyone acting as a result of information, advice or views expressed on its training courses, including course materials. Any opinions expressed are those of individual trainers and not necessarily those of Work-Life Solutions.
Intellectual Property
All intellectual property rights in materials supplied on courses is subject to copyright and owned by Work-Life Solutions or its representatives. Duplication of ‘Train the Trainer’ materials is permitted as long as the originator of the work is acknowledged.
Health and Safety
Work-Life Solutions (or its representatives) and attendees shall comply with all applicable health and safety legislation and codes of practice during training.
Behaviour
Work-Life Solutions expects delegates to behave in a polite and appropriate manner whilst attending courses. Work-Life Solutions (or its representatives) reserves the right to exclude attendees in the event of disruptive, abusive or threatening behaviour by an individual or group. In such an event, no refund will be payable.
Recording of Courses
Courses are not to be recorded in any way without the prior written consent of Work-Life Solutions.
